Health Tourism CRM for Clinics & Hospitals — Every Patient on One Screen
Planports is a health tourism and medical tourism CRM built for clinics and hospitals. Auto-capture international patient inquiries from Instagram DM, WhatsApp, and Facebook forms into your pipeline, and convert them to appointments with workflow automation.
- Manage WhatsApp, Instagram DM, and Messenger from a single screen
- Incoming patient forms are auto-assigned to your sales team
- Country and channel-based ROI reports available in real-time
500+
Active Companies
25,000+
Users
900K+
Leads Managed
4.8/5
Customer Satisfaction
Trusted Integrations
Common Problems in Health Tourism
Are You Experiencing These Issues?
Different channels, different languages, different time zones — the easiest way to lose patients. Planports unifies everything.
❌ Patient Forms Go Unnoticed
Patient forms from Facebook and Instagram ads sit in inboxes for hours. Prospects go cold and switch to competitors. Nobody knows who saw which form or who followed up.
✅ Forms Instantly Drop Into Pipeline
With Planports, patient inquiries from Meta Lead Forms, Google Ads, and web forms land in the CRM pipeline within seconds. Workflow automation auto-assigns them to the right sales rep.
❌ WhatsApp Conversations Are Scattered
Multiple phone lines, personal WhatsApp accounts — impossible to find what was discussed with which patient. When staff changes, the entire conversation history is lost.
✅ WhatsApp + Instagram DM in One Place
With Planports WhatsApp Business API, all patient conversations are visible in CRM. Instagram DM and Messenger are also managed from a single screen. History is preserved even when staff changes.
❌ Follow-ups Are Manual and Delayed
Appointment reminders are done manually. Undecided patients can't be tracked. "Did you call this patient?" is repeated at every meeting.
✅ Automated Follow-up with Workflows
With Planports Workflow Automation, automatic WhatsApp reminders are sent as appointments approach. Undecided patients receive automated follow-up messages using the 3-5-7 day rule.
❌ Ad ROI Can't Be Measured
Which country, which platform brought how many patients? What's the cost of converted leads? Only estimated from Excel at month's end.
✅ Country & Channel-Based ROI Reports
With Planports reporting, see in real-time which country, channel (Instagram/Google/Facebook), and campaign brings the most patients. Direct your budget to the most efficient channel.
WhatsApp CRM for Health Tourism
Your Patient Communication Is Now on One Screen
Manage all WhatsApp, Instagram DM, and Messenger conversations with your international patients from the CRM patient card. Conversation history is preserved even when staff changes.
Hello, can I get pricing for dental implant treatment? I'd like to come to Istanbul.
Hello! Thank you for your inquiry. We're preparing your personalized treatment plan. Our health consultant will contact you within 10 minutes. 🏥
Hallo! I've sent your detailed treatment plan as a PDF. I also included transfer and hotel information. Feel free to reach out if you have any questions. 😊
How Does CRM Work in Health Tourism?
Patient Lead to Appointment Conversion Process
The entire process from an Instagram DM patient inquiry to treatment appointment is managed on a single platform.
International Lead Capture
Patient forms from Meta, Google Ads, Instagram, and WhatsApp automatically drop into the CRM pipeline.
Auto-Assignment
Automatically assigned to the right sales rep based on country, language, or treatment type; an instant WhatsApp message is sent to the patient.
Multi-Channel Communication
WhatsApp, Instagram DM, and Messenger managed from one screen. All conversations stored in the patient card.
ROI & Reporting
Conversion reports by country, channel, and campaign available in real-time; budget directed to the most efficient channel.
Health Tourism CRM Features
Why Do Health Tourism Companies Choose Planports?
CRM solutions from international patient management to automated follow-up scenarios.
Country/Language-Based Pipeline
Track patient prospects in separate pipelines by country, language, and treatment type.
Workflow Automation
Automated follow-up messages to undecided patients using the 3-5-7 day rule; appointment reminders run automatically.
GDPR Compliant
Patient data stored in secure cloud infrastructure. Consent management and data deletion handled from CRM.
Quote Management
Prepare treatment quotes within CRM and send via WhatsApp or email; quote history is tracked.
Team Performance
Per-rep statistics on calls, messages, appointments, and closed deals reported in real-time.
Mobile CRM
Continue uninterrupted patient communication from the field with iOS and Android apps.
Digital Transformation Comparison
Traditional Method vs Planports CRM
Traditional Method
- Patient forms sit in inboxes for hours, data scattered across Excel files.
- Each rep uses personal WhatsApp, different numbers — when staff leaves, patient history is lost.
- Follow-up calls and appointment reminders are forgotten, undecided patients are lost.
- Which country or channel brought how many patients? Only estimated at month's end.
Planports Solution
- Instant Lead Capture: Patient inquiries from Meta, Google, and web forms land in the CRM pipeline within seconds.
- Multi-Channel Communication: WhatsApp, Instagram DM, and Messenger managed from one screen; conversation history stored in CRM.
- Workflow Automation: Automated WhatsApp follow-up messages sent to undecided patients using the 3-5-7 day rule.
- Real-Time ROI Reports: Conversion reports by country, channel, and campaign available instantly.
Customer Reviews
What Our Users Say About Planports CRM
Over 25,000 people across Turkey, Europe, and Africa use Planports CRM.
Easy to Use, Outstanding Support
As Dovec Group, we manage our call center team and sales team meeting plans with Planports. We successfully run our marketing activities in 20+ countries. We're very pleased with the easy-to-use interface and fast, successful support services.
Health Tourism CRM Guide
Frequently Asked Questions
Common questions about health tourism CRM software, WhatsApp integration, and international patient management.
Health tourism CRM software — also called medical tourism CRM — is a specialized platform designed for clinics, hospitals, and health tourism agencies to manage international patient prospects. It centralizes patient inquiries from different channels like Instagram, Facebook, Google Ads, and WhatsApp, automatically assigns them to the sales team, and provides country/channel-based ROI reports. Whether you call it health tourism or medical tourism, the goal is the same: convert more international patients into booked treatments.
Planports works with the official WhatsApp Business API and Meta Business Suite integration. All your conversations with patients via WhatsApp are visible in the CRM patient card. Instagram DM and Messenger messages are also managed from the same screen. Even when staff changes, the entire conversation history is preserved.
Yes. With Planports Workflow Automation, patient inquiries from Meta, Google Ads, and web forms automatically land in the CRM pipeline. They are auto-assigned to the appropriate sales representative based on country, language, or treatment type.
Yes. With Planports' reporting module, you can get conversion reports by country, channel, and campaign. You can instantly see how many leads each ad generated and how many of them converted into patients.
Yes. With Planports Workflow Automation, you can send automated WhatsApp follow-up messages to undecided patients using the 3-5-7 day rule. Automatic reminder messages are sent to patients as their appointments approach.
Start digitizing today
Try Planports Health Tourism CRM Free for 14 Days
Take the first step to digitize your international patient tracking, centralize WhatsApp communication, and boost sales.
